How can I reset my password?
Simply click on ‘Forgot my password’ on the login section of the site and follow the prompts.
Can I change the base currency of my account?
No. But you can open a new account with your preferred base currency.
Can I change my account leverage?
Yes, you can. Simply contact support indicating your account number as well as your desired new leverage level. One of our representatives will assist you.
What are the currencies I can hold in my account?
You can fund your account using your local currency, but the base currency of the account can only be in USD, EUR and GBP
How can I update my account details?
In the event that you wish to change any of your account details information, please contact our support team who will assist you with the process.
I want to learn more about account types, can you help?
Of course! Feel free to review our “Account Types” page, and if you have any questions our customer support team would be happy to help.
How do I change my account type?
Yes, you can upgrade your account type if you meet the criteria. To change your account type, please contact customer support or your account manager.
Can I manage and trade using my spouse’s account?
Yes, you can but you will require the full authority and consent of your spouse. You will also be required to have all the relevant passwords. You may need to contact us so that we can verify your status directly with your spouse.
Which documents are required for account verification?
We require 2 documents for account verification: POI and POA. For POI (Proof of Identity), we accept a colored copy of a government-issued identification document, such as an ID card or passport; and for POA (Proof of Address), we accept a document dated not more than 3 months which shows your full name and full address that matches your trading account registration details. This can include a bank statement or utility bill.
Why are the verification documents required?
As a provider of financial services globally, ai-assets is bound by international KYC (know your customer) and anti-money laundering guidelines. We need to also ensure the safety of your financial information and personal information at all times.
What deposit options are available on TrendWave-Trading?
Will the deposit reflect in my trading account instantly?
How can I withdraw my funds?
How long does it take to receive withdrawn funds?
Can a withdrawal request be canceled?
How do I request a withdrawal?
Which currency will my trading account be in?
Will my deposited funds reflect in my account instantly?
Which documents are required for account verification?
We require 2 documents for account verification: POI and POA. For POI (Proof of Identity), we accept a colored copy of a government-issued identification document, such as an ID card or passport; and for POA (Proof of Address), we accept a document dated not more than 3 months which shows your full name and full address that matches your trading account registration details. This can include a bank statement or utility bill.
Why are the verification documents required?
As a provider of financial services globally, ai-assets is bound by international KYC (know your customer) and anti-money laundering guidelines. We need to also ensure the safety of your financial information and personal information at all times.
How can I get more virtual money to trade in my demo account?
Are there any hidden fees?
Why should I open an account with ai-assets?
With thousands of clients since it was founded, ai-assets has grown to a large and well established international investment firm.
ai-assets is currently built of dozens of professionals with long-year experience in the financial industry.
Our extensive experience combined with our world-class support, makes ai-assets the broker of choice for traders of all levels, anywhere. We have the expertise and the resources to help everybody realize their investment goals, like only a truly professional broker can.
Can I run a demo account?
Can I trade on a mobile device?
Which trading software will I use?
Can I open multiple trading accounts?
What is the minimum deposit amount?
When can I start trading?
How do I open an account?
Click on ‘Register’ and fill out your registration details. Submit the registration form and you can start trading after confirming your email address.